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MU Front Line Supervisory Certificate
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All sessions will be held at Cornell Hall, room 204.
If you register online pick "Invoice Latter" option. We will contact you to get your departmental payment information.
If you belong to Campus Facilities, Campus Dining or Campus Residential Life, arrangements have been made for payments by your department. If you decide to register online pick "Invoice Latter" option, and we will waive your fees.
Dealing with Stress
Stress management in the workplace requires more than helpful tips. We're pulled in multiple directions. The line between work and personal life is blurred. As a result, the consequences of stress in the workplace come from what is happening to each of us both on and off the job. Through highly interactive learning, participants will learn stress management training tools. As supervisors learn how to deal with their own stress, organizational skills will be improved so that fewer things "fall through the cracks."
Embracing Organizational Change
Just like we say about the weather, “If you don’t like the way
things are today, just wait till tomorrow.”
For years, change has been the only constant, and from the looks of
things, will probably remain that way.
And if it’s not happening directly to you, it’s happening to your neighbor. The most difficult task many of us will ever
undertake is adapting to change. This workshop will teach the skills that can
help you and others in your organization adapt to change.Fair and Effective Discipline
Effective and ongoing discipline can protect organizations, supervisors, and employees. When discipline is properly carried out consistent with corporate compliance requirements, challenges are often resolved before they get out of hand. Employee discipline and discharge can be a stressful matter. Add to this the legal ramifications associated with the process, and it's easy to see how mistakes can be made. In this session, supervisors will learn the process of how to properly discipline and discharge employees.
FLSA, FMLA
With this course supervisors will receive instruction on MU policies and procedures that will assist them in dealing with Family Medical leave Act, Fair Labor Standards Act, etc.
Fostering Empowerment and Accountability
As organizations are required to do more with less, employees must be empowered to make the ethical decision they need in order to achieve success. This course focuses on how to build an empowering environment and motivational tools to empower your employees to take on more and more responsibility for their own work lives. Learn how to create a work team that can realize their full potential through leadership, effective delegation, motivation, and accountability.
Handling Conflict Constructively
People are like puzzle pieces: Each one is different. These differences in people can often result in unique, creative solutions to problems that arise at work. Building on one another’s ideas and combining constructive efforts can lead to positive, productive outcomes. However, these same differences can also escalate into conflicts when: heavy workloads lower people’s tolerance levels; people make assumptions about the motives behind the actions of others; people have opposing goals or opposing views on an issue. This session will explore your role in keeping the differences constructive and how to effectively resolve conflict when differences escalate.
Improving and Enhancing Employee Performance Through Coaching
This session examines the roles of coach, counselor and mentor. These roles are very important to supervisors if they want to successfully increase productivity and ensure high performance from staff. You will explore tools and techniques that will help you close gaps in employee performance and alter work habits that can have adverse consequences on customers, peers, and the organization. This session equips participants to assess performance, facilitate problem solving, develop improvement plans, offer positive reinforcement, and conduct effective improvement discussions.
Interviewing and Selecting Employees
Organizations are comprised of three components: their product or service, their financial assets, and their employees. The selection of highly motivated employees and the retention of trained, skilled employees are critical to the success of any organization. In this course you will learn effective recruiting strategies, how to ensure that your selection systems are legally compliant, and methods for helping to reduce new employee turnover.
Leading with Integrity
Why do we view some leaders as trustworthy and principled while others are seen as unfair, untrustworthy, and dishonorable? This session examines the personal values and characteristics at play as business leaders make good ethical decisions. Learn a model for making sound, ethical decisions when faced with challenging and conflicting dilemmas. This is a highly interactive session using case studies to work through the tough decisions you face in today’s working environment.
Oral and Written Communications
Clear communication leads to improved productivity and better relationships with colleagues. Good writing skills have always been a necessity for clarifying policies, communicating job expectations and corresponding with customers. Never before has it been more important to compose clear, accurate and grammatically correct messages. This session will examine the fundamental basics of business writing. Before focusing on more advanced business writing concepts, this session will address the parts of speech, grammar and punctuation.
This course is intended to help you become a more precise, skilled business writer. Because these types of skills are best learned through example and practice, the course will require participants to edit, rephrase, and write through various learning exercises. Additionally, participants will be encouraged to share their own business writing examples and personal experiences throughout the course to support the application of these skills into their careers.
Performance Management
In November 2000, the MU Performance Management Task Force recommended, and Chancellor Wallace approved, that a consistent performance management process be utilized across campus. While 80% of MU departments conduct employee appraisals, performance management is much more than an employee appraisal.
Human Resource Services has designed one 6-hour or two 3-hour sessions that enables supervisors to:
- develop job tasks and competencies
- develop performance standards
- conduct an evaluation
- incorporate training and follow-up for the employee's
- continued development
- realize the importance of making performance management an ongoing process
Project Management
As organizations continually change to meet the demands of their customers, new projects must be planned and executed. This workshop describes a systematic way of managing new initiatives aimed to deliver required business changes or benefits in a controlled way. Participants will learn the skills required to be a good project manager and tools to help you plan and implement new projects. Additionally, participants will be given a project management model to help them through the planning process.
Safety for Leaders
“Eighty-eight percent of all workplace accidents are caused by unsafe acts (reported by National Safety Council). This course will help you develop a culture for creating a safe workplace. You will also receive a clear and concise explanation of your responsibilities concerning employee safety and the relative OSHA standards. University policies on hazards, workplace injuries, and workers’ compensation will also be covered. Come to this class and learn about how safety starts with you.”
Valuing Diversity
Defining diversity and understanding how to navigate through a diverse workforce are two very different things.
When
talking about diversity, one should not only focus on the visible
examples such as race, age, gender, and national origin, but also on
not-so-visible examples such as personality style, communication style,
lifestyle situations, education, work function, etc. It is the
identification, acceptance and respect of those differences and
similarities that allow individuals to become aware of and fully use
their strengths, talents and abilities to make meaningful contributions
to workgroups and organizations.
Violence in the Workplace
The University of Missouri strives to provide a safe and secure work environment for all employees. This session will provide supervisors with practical suggestions and necessary tools for identifying risk factors for violence, reducing the potential for workplace violence, and responding to violent incidents. We will highlight relevant University policies, review supervisory responsibilities and identify available resources for handling intimidation, abuse, threats and acts of violence by employees, vendors, customers or unknown 3rd parties.
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