"The Disney Keys to Excellence":

• Leadership, Disney Style
  Participants discover how effective leadership has been the catalyst at Disney to drive employee and customer satisfaction and bottom-line results from the company’s inception to today.
• Management, Disney Style
  Participants examine the importance of integrating an organization’s corporate culture into employee selection, training and development, and employee motivation.
• Service, Disney Style
  Participants explore Disney’s world-renowned principles for service excellence.
• Loyalty, Disney Style
  Participants learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.

ABOUT DISNEY INSTITUTE
Since the premiere of its first professional development program in 1986, millions of business leaders have attended Disney Institute programs. Today, that portfolio has grown to encompass a wide range of workshops, presentations, behind-the-scenes tours and fully customized programs. Most programs are available at Disney Resort Destinations around the world or can travel to client sites. They are also accredited by numerous professional bodies, including the American College of Healthcare Executives, Human Resource Certification Institute, National Association of State Boards of Accountancy and the Annenberg Center for Health Sciences.

For more information about Disney Institute, call 407.566.2620, or visit www.disneyinstitute.com

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Business Writing: Saying what you mean and meaning what you say is critical in business…and occasionally it’s helpful to brush up on those skills.  We’ve had a lot of requests lately for a training session on business writing.  MTI offers both a basic and an advanced training session in business writing.  The basic session examines the fundamentals: grammar, sentence structure, and syntax.  We also discuss organizing your message, drafts and revisions.  In the advanced session we cover formatting, style and structure for memos, letters, reports and proposals.  These highly interactive sessions will let you practice what you learn!

Supervisory Certificate Series:  Businesses often hire their frontline supervisors from within.  They have a proven track record on the floor but very little experience or training in supervising others.  This series equips them with the skills necessary to get the best performance out of others.  This series is scheduled beginning in September of 2004 and registration is open to the public. Or it can be brought on-site and customized for your organization. 

Training Design & Delivery: Competent employees who have the knowledge and skills to excel in their positions can improve your organization’s bottom line.  If you are responsible for training and professional development in your organization this non-degree certificate series will help you learn to develop effective, consistent training for your staff.  This highly interactive program will give you the tools you need to design and deliver high quality training. 

Download the Training Design & Delivery Brochure

SHRM Prep: The Society for Human Resource Management (SHRM) offers test-based certificate programs for members and non-members alike.  The Missouri Training Institute partners with the SHRM in preparing working HR professionals to take both the Professional in Human Resources (PHR) and the Senior Professional in Human Resources (SPHR) exams.  We have helped prepare hundreds of HR professionals for these examinations using training materials that correspond to the six functional areas as defined by the Human Resource Certification Institute (HRCI):

• Strategic Management
• Human Resource Development
• Compensation & Benefits
• Employee & Labor Relations
• Workforce Planning & Employment
• Occupational Health, Safety and Security

Download the SHRM Prep Course Brochure

If you are interested in becoming either PHR or SPHR certified contact MTI at 573/882-2860 or at mti.missouri.edu we have the prep program to help you succeed.

Certificate Programs: There is an increasing demand for non-degree certificate programs among America’s workers and many professions have membership associations that offer certificate programs to help their members develop skills and advance in their careers.   A request we receive quite often is for our SuperOne that we have a lot of requests for is a MTI offers certificate programs in:

• Leadership
• Management & Supervision
• Human Resource Management
• Training Design & Delivery
• Workforce Development

Business Breakfasts: Come “taste test” our training programs for free!  MTI offers you the chance to network with business associates and enjoy a free continental breakfast while we demonstrate some of our leading training products.    

Watch for our fall training calendar coming soon!