Guiding Conflict Resolution
Healthy conflict can promote creativity and innovation. However, when a conflict escalates, it may cause serious problems, including decreased morale, more re-work and a less productive team.
What You Will Learn:
- The progressive stages of conflict and how to assess any situation.
- Your personal conflict management style as well as the style of those around you.
- How each conflict management style can be used for different outcomes.
- A six-step process for working through conflict in a more collaborative way.
Secondary Comp: HR Knowledge Domain People, Funct Area #2, Employee Engagement
Supervisory Certificate Series