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Guiding Conflict Resolution

Healthy conflict can promote creativity and innovation.  However, when a conflict escalates, it may cause serious problems, including decreased morale, more re-work and a less productive team.

What You Will Learn:

  • The progressive stages of conflict and how to assess any situation.
  • Your personal conflict management style as well as the style of those around you.
  • How each conflict management style can be used for different outcomes.
  • A six-step process for working through conflict in a more collaborative way.

Cost:  $195


Primary Competency: Relationship Management
Secondary Comp: HR Knowledge Domain People, Funct Area #2, Employee Engagement
6 PDCs



Time: 9 a.m.-4 p.m., November 30, 2017
Location: 1110 S College Ave, Room 160, Columbia, MO
Instructor: Rae England, Associate Director

Course Type

Supervisory Certificate Series

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